Last updated: 06-01-2025
Thank you for shopping with swaverz. We strive to deliver products you love, tailored to your preferences. Because all our products are made-to-order and customized, we have specific conditions under which returns or replacements are allowed. This policy explains everything clearly so you know what to expect.
1. Return Eligibility Criteria
We only accept returns or replacements in the following situations:
Incorrect Color Received: If the actual product color does not match your order.
Wrong Size Delivered: If the size received is different from what you ordered.
Defective or Damaged Product: If the item arrives damaged or faulty.
To be eligible for a replacement, you must provide a recorded video showing the unboxing of the product, clearly capturing the issue (e.g., wrong size label, colour mismatch, printing defect, torn or damaged material). Without video proof, we may not be able to process your request.
Qikink
Note: We do not offer refunds; instead, we provide free replacements for eligible issues.
2. Return Timeframe
To request a replacement:
You must contact us within 7 days of delivery.
Requests received after this period may not be accepted.
Please make sure you report issues promptly so we can assist you quickly and efficiently.
Qikink
3. Refund Process and Timing
As refunds are not provided under this policy:
If a replacement is approved, we will process it as a new order at no extra cost to you (excluding any shipping charges where applicable).
In rare circumstances where a replacement cannot be fulfilled (e.g., item out of stock permanently), we may offer a store credit instead.
We will notify you about the status of your request within 3-5days after receiving your proof and request.
4. Exchange Options
If your order qualifies for replacement (incorrect color, size mismatch, or defective item):
We will send a replacement of the same product in the correct color or size.
If the correct variant is unavailable, we will coordinate with you regarding alternate options or store credit if applicable.
Please note that exchanges or replacements are done only after verification of your submitted video and images.
Qikink
5. Damaged/Defective Product Handling
If your product arrives damaged or defective:
Record an unboxing video at the time of delivery that clearly shows the item’s condition.
Contact us at connect@swaverz.com with your order number and the video attached.
Our team will review your submission and notify you about the replacement process.
Damaged or defective items reported without suitable video proof may not be eligible for replacement.
Qikink
6. Non-Returnable Items
Because our products are custom-made and personalized, the following are not eligible for returns or replacements:
Change of mind or personal preference (e.g., you no longer want the product)
Slight color shade differences caused by digital printing and fabric properties
Items worn or washed after delivery
Products without required proof (video or photos)
7. Return Shipping Costs
For eligible replacements due to incorrect delivery, size mismatch, or defects:
Return shipping cost is free, and we will provide instructions on how to send the item back, if needed.
If the customer requests a return for reasons not covered under this policy (e.g., personal preference), return shipping costs will be borne by the customer and replacements may not be honored.
8. How to Initiate a Return or Replacement
To start a return or replacement request:
Email us at connect@swaverz.com within 5 days of delivery.
Include your order number, description of the issue, and the required unboxing video and/or photographs.
Our support team will guide you through the next steps and approval process.
We aim to review and respond to all requests within 3-5 business days.
9. Contact Us
If you have any questions about this Return & Refund Policy or need help with your order:
Email: connect@swaverz.com
Store Name: swaverz
Your trust matters to us, and we’re here to make your shopping experience smooth and confident.
